Shipping policy

Shipping Policy

Last Updated: September 23, 2026

BuyWise ships products to customers in supported locations, including the United States.

Some products may be shipped directly from third-party fulfillment partners.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Processing times may be longer during:

  • Sales events

  • Holidays

  • Product launches

  • High order volumes

  • Supplier inventory issues

Orders are not normally processed on weekends or applicable holidays.

2. Delivery Times

Estimated delivery times depend on the product, fulfillment location, shipping method, and destination.

For US orders, the estimated delivery timeframe will be displayed on the product page or checkout when available.

As a general estimate:

Processing: 1–3 business days

Shipping: approximately 5–12 business days

Estimated total: approximately 6–15 business days

These are estimates, not guaranteed delivery dates.

Actual delivery times may vary.

3. Tracking

When tracking information becomes available, we may send a shipping confirmation email containing tracking information.

Tracking updates may take some time to appear after the package has been handed to the carrier.

4. Shipping Delays

Delivery may take longer because of:

  • Carrier delays

  • Severe weather

  • Customs processing

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Transportation disruptions

  • Supplier processing delays

  • Other circumstances outside our reasonable control

BuyWise cannot guarantee a specific delivery date unless expressly stated.

5. Incorrect Address

Customers are responsible for providing an accurate shipping address.

Please review your shipping information carefully before completing checkout.

If you realize that you entered an incorrect address, contact us immediately at:

buywiseshop@gmail.com

We will attempt to help, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipping.

6. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it:

  1. Check around your property.

  2. Check with household members or neighbors.

  3. Contact the carrier if possible.

  4. Contact BuyWise with your order number.

We may work with the carrier or fulfillment provider to investigate.

7. Damaged Packages

If your package arrives visibly damaged, take photographs of the package and product if possible.

Contact us as soon as possible with:

  • Order number

  • Photos

  • Description of the damage

We will review the situation and determine the appropriate resolution.

8. Shipping Costs

Shipping charges, if any, will be displayed during checkout.

When a product is advertised with Free Shipping, the eligible shipping cost is included in the offer and no separate standard shipping charge should be added at checkout unless clearly stated.

9. Customs, Duties and Import Charges

For international shipments, customs duties, import taxes, tariffs, or other government charges may apply depending on the destination, product, shipment value, and applicable laws.

For US shipments, applicable import requirements and charges may change.

Customers are responsible for any charges that are legally required to be paid by the customer and are not included in the advertised product price or shipping charge.

Where BuyWise or a fulfillment partner collects applicable duties or taxes at checkout, this will be indicated where applicable.

10. Shipping Restrictions

Some products may not be available for shipment to every location.

If an order cannot be shipped to the provided destination, we may contact the customer to discuss available options or issue an appropriate refund.

11. Multiple Products

If an order contains multiple products, items may occasionally arrive in separate packages because they can be fulfilled from different locations.

This does not necessarily mean that an item is missing.

Please check the tracking information provided for your order.

12. Pre-Orders and Out-of-Stock Products

If a product is temporarily unavailable or requires additional processing time, we may contact you regarding the expected fulfillment timeframe.

If we cannot reasonably fulfill an order, we may offer cancellation and an applicable refund.

13. Contact Us

For shipping questions, contact:

BuyWise

Email: buywiseshop@gmail.com

Please include your order number when contacting us about an existing order.