Refund & Return Policy

Last Updated: September 23, 2026

At BuyWise, we want you to be satisfied with your purchase.

If you experience a problem with your order, please contact us before returning anything so that we can help determine the appropriate solution.

1. Return Window

We accept eligible return requests within 15 days of delivery, unless a different period is stated on the product page.

To qualify for a return, the product generally must:

• Be in unused or acceptable condition

• Not have been intentionally damaged

• Include original accessories where applicable

• Include original packaging where reasonably possible

• Be accompanied by proof of purchase

Certain products may have different return requirements because of their nature.

2. Damaged Products

If your product arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• Your name

• A description of the problem

• Clear photographs of the damaged product

• Photographs of the packaging, when available

• A video showing the issue, if appropriate

We may request additional information to verify the problem.

After reviewing the issue, we may offer:

• A replacement

• A refund

• Another appropriate solution

3. Defective or Incorrect Products

If you receive:

• A defective product

• The wrong product

• A missing item

• A product that is materially different from what was ordered

contact us as soon as possible.

We will review the situation and, where appropriate, provide a replacement or refund.

4. Change of Mind

If you simply change your mind about a purchase, the item may be eligible for return provided it meets our return requirements.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise required by applicable law or agreed by BuyWise.

5. Products That Cannot Be Returned

Certain items may not be eligible for return, including products that:

• Have been used in a manner that makes them unsuitable for resale

• Have been intentionally damaged

• Are missing essential parts or accessories

• Are returned outside the applicable return period

• Are otherwise excluded by applicable law or clearly identified as non-returnable before purchase

If a product has specific return restrictions, those restrictions will be communicated on the product page where applicable.

6. How to Request a Return

To request a return, contact:

buywiseshop@gmail.com

Please include:

Subject: Return Request – Order #[ORDER NUMBER]

Include:

• Order number

• Name used for the order

• Product name

• Reason for return

• Photos/videos when relevant

Do not send a product back to an address obtained from the shipping label or supplier without first contacting us.

7. Return Authorization

If your return is approved, we will provide instructions regarding where and how to return the product.

The return address may vary depending on the product and fulfillment location.

Customers should not independently return products to a supplier unless instructed by BuyWise.

8. Refunds

Once an approved return is received and inspected, we will determine whether the refund requirements have been met.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

9. Partial Refunds

In certain circumstances, a partial refund may be offered where:

• A product has minor damage that does not prevent normal use

• Certain accessories are missing

• The customer agrees to keep the product despite a minor issue

Any partial refund will be discussed with the customer before being processed.

10. Shipping Costs

Original shipping charges may not be refundable for change-of-mind returns unless required by applicable law.

If the return is caused by our error, such as sending the wrong product or a product that arrived damaged or defective, we will determine an appropriate resolution, which may include reimbursement of reasonable return shipping costs.

11. Refunds for Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, please contact us.

We may ask you to:

• Check with household members

• Check around the delivery location

• Contact the carrier

• Verify the shipping address

We will work with the carrier and fulfillment provider to investigate the situation.

12. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Orders that have already entered fulfillment or shipping may not be cancellable.

If an order can be cancelled before fulfillment, we will process the cancellation and applicable refund.

13. Chargebacks

Before initiating a payment dispute or chargeback, we encourage customers to contact our support team so we can investigate and attempt to resolve the issue.

Nothing in this section limits any rights you may have under applicable payment-network rules or law.

14. Contact Us

For return or refund questions:

BuyWise

Email: [YOUR SUPPORT EMAIL]

Please include your order number whenever contacting us about an existing order.